General booking conditions

Destination: property, vacation apartment, apartment or other building subject to reservation
Owner (lessor): The owner of the object or other entity that has ownership and/or management rights to the object
Customer: Person, company or other entity that rents the Property

The general booking conditions apply when the Customer books and / or buys accommodation or other services brokered by Varaamokki.com. Varaamokki.com can act as a representative of the Customer's counterparty in the contract between the Customer and the entity providing accommodation / service, authorized by the agency agreement. Varaamokki.com acts only as a service intermediary and the parties to the accommodation agreement are the Customer and the Owner.

The contract is created, and the General Booking Terms and Conditions become binding on the parties when the Customer has made the reservation and paid the possible service fee.

The customer must register in the Varaamokki.com system to use the services offered by the platform. The customer must be 18 years of age or otherwise legally competent or a registered legal entity. A possible higher age limit is mentioned in the Destination's information. The object's information may also contain other more detailed regulations about the Customer and/or the guests staying. The customer must provide at least the following information when booking:

• name
• date of birth / Business ID
• passport number, date and place of issue if foreign national
• address
• phone number
• email
• number of guests
• ages of minors.

The payment terms below apply, unless otherwise agreed in writing at the time of booking. The customer pays for the reservation according to the price condition he or she has chosen. The non-refundable price is paid immediately upon booking and the Flexible price depends on the time 7 to 45 days before arrival. The accommodation price must be paid in full before arrival. All prices include the service fee and the services mentioned in the selected price information.

In order to confirm the reservation in selected Destinations, the customer must pay the reservation fee indicated at the time of booking, which will not be refunded in the event of a possible cancellation. The final payment is made in accordance with the Item's price and payment conditions when the cancellation right expires.

The price of the reservation includes the right to use the chosen accommodation for the reserved time. Normal energy and water costs, furniture, cooking and dining utensils, cutlery, mattresses, blankets and pillows are included in the price. Firewood, use of the outdoor hot tub or whirlpool, bed linen and towels, and final cleaning are not included in the price, unless it is mentioned separately in the information of the object or in the selected price information. The practices vary depending on the tourist area and destination.

As an online platform service provider, Varaamokki.com does not own, offer or manage accommodation or other services. Varaamokki.com is not a party to the agreement between the Customer and the Owner regarding the rental of the Property.

8.1. Period of use

Unless otherwise stated in the destination information, the cabin or vacation home is available to the Customer from 16:00 on the day of arrival and the Customer must hand over the cabin or vacation home in accordance with section 8.8. accordingly cleaned by 12 noon on the day of departure.

8.2. Obligation to comply with laws and regulations

The customer must comply with general laws, the terms of this agreement and the rules of the accommodation. During the rental period, the customer must observe the normal level of cleanliness in the Property and take care of the Property's movable property and included items.

The use of the accommodation facility's network connection is intended for normal internet browsing, e-mail use and other reasonable use of the network connection only. The use of the network connection is strictly prohibited for the following purposes:
- Uploading or sharing any illegal or offensive content.
- Overloading the network connection, for example by downloading or sharing files via BitTorrent or similar peer-to-peer services.
- Interfering with other users' online connection or violating their privacy.
- Using the network connection for commercial purposes without the lessor's written permission.
Misuse of the network connection can lead to the termination of the rental agreement and/or claims for damages.
It is also important to acknowledge that the speed and bandwidth of the internet connection in the apartment is limited. Take this into account when using the internet and don't load the network connection too much.

8.3. The accommodations's own rules

If rules have been defined separately for the accommodation, which are announced in the accommodation´s information and / or the guide book, the Customer is obliged to comply with these rules. If behavior against the rules causes the Owner additional costs, the Customer is obliged to compensate the costs in full.

8.4. Number of people

The place of accomodation may not be used by more people than what has been agreed or what is mentioned in the information about the destination.

8.5. Other use of the premises

The use of a tent, mobile home and caravan or other accommodation on the site must be agreed separately with the Owner. The use of portable saunas and hot tubs must be separately agreed with the Owner, unless otherwise stated in the destination information. Any additional payment will be agreed with the Property Owner.

8.6. Smoking and other similar products

Smoking is strictly prohibited inside the premises. If you smoke indoors, you will be charged the costs of ozonation as well as any daily rent not received due to cleaning caused by smoking. The smoking ban also applies to products similar to tobacco products, such as e-cigarettes and other tobacco imitations. Cleaning costs for smoking are at least 300 EUR.

8.7. Pets

Bringing a pet to the Destination must always be agreed separately. Bringing a pet will be charged an additional fee according to the valid price list. The customer is fully responsible for damages caused by the pet. If the Customer has not notified the pet in advance, the Pet Fee and final cleaning fee will be charged in full.

8.8. Cleaning

The customer takes care of the accommodation´s final cleaning. The final cleaning must follow the cleaning instructions of the accommodation. The final cleaning includes at least vacuuming the floors and carpets, wiping the floors, tables, counters and other surfaces with a damp cloth, airing the bedding and washing the sauna and toilets. The final cleaning also includes washing and putting away the dishes, taking the garbage to the waste point and taking away the empty bottles and cans. The customer is also responsible for cleaning the outdoor areas of the accommodation, such as the terrace, balcony and yard areas and cleaning the grill.

If the Customer neglects the final cleaning of the accommodation and outdoor areas belonging to it and the appropriate cleaning time specified for the accommodation is exceeded, the costs incurred for the cleaning and, for example, heavy dirt, washing of the walls, roof and sauna, separate cleaning of the outdoor areas / courtyard / terraces, special cleaning and additional washing of interior textiles or bedding will be charged separately according to the costs (working hours, laundry services etc.).

The customer can order final cleaning separately when booking or afterwards from their own pages at Varaamokki.com. Final cleaning must be booked three (3) days in advance. Even if the final cleaning has been ordered, it is still required that the dishes have been washed and put away, the rubbish has been taken to the waste disposal point, visible stains and traces of dirt have been wiped and the furniture and other equipment are in place.

8.9. Disruptive behavior

If the Customer does not stop causing a disturbance or danger to the occupants of the same or neighboring property, despite the notice given by a Varaamokki.com representative, maintenance staff or security company, the Varaamokki.com service has the right to cancel the rental agreement and charge the renter for the costs incurred from the above measures (such as a visit to the security company, for example).

8.10. Car charging

Charging of an electric or hybrid car is allowed at the accommodation property, if so stated in the accommodation's information. When charging, the instructions given by the Owner must be followed. An additional fee is charged for charging the electric or hybrid car according to the valid price list, unless it is included in the price of the accommodation.

The Customer is responsible for the accommodation and its movable property and items during the rental period. If the Key to the accommodation is lost, the Customer will be charged the cost of changing the lock, at least EUR 300. The customer is obliged to immediately notify Varaamokki.com of any damages caused to the Object or its movable property.

If the customer damages the accomodation or property during the rental period, the customer is obliged to compensate the owner of the accommodation in full. The rules and instructions given by the accommodation's owner must be followed during the rental period. Any violation may result in claims for compensation. For certain Items, the customer must pay a security deposit at the beginning of the rental period to cover possible breakages, damages, thefts or excessive mess. The customer is always notified of any security deposit before confirming the reservation. The deposit will be returned after the rental period, unless damage, unpaid fees or separate cleaning requirements have been reported. If there is no security deposit, Varaamokki.com or the owner of the Item has the right to demand the necessary amount to return the Item to its original condition.

Varaamokki.com or the accommodation´s owner is not responsible for damages caused by force majeure or exceptional circumstances that are beyond their control. Such overwhelming obstacles can be, for example, official regulations, airspace restrictions, acts of war, civil disturbances, a health threat occurring at the destination such as a serious disease or natural disasters or other unfavorable weather conditions and natural phenomena. Varaamokki.com or the owner of the accommodation cannot be held responsible for disruptions to mechanical equipment such as pumps, boilers, swimming pool filtration systems, internet connections and public services such as water, gas and electricity.

All valuables left at the accommodation or property are the customer's own responsibility. Neither Varamokki.com nor the owner of the accommodation is responsible for their loss.

All remarks and complaints related to the equipment and condition of the property or place of accommodation must be addressed directly to the Owner immediately after they appear and during the reservation. However, comments and complaints can be submitted to Varaamokki.com, which forwards them to the Owner.

For the sake of clarity, it is stated that the Owner or Varaamokki.com is not liable for compensation and the price of the reservation will not be changed or reduced due to a planned, known in advance or unexpected power outage.

Cancellation of the reservation must be made in writing. The cancellation is considered to have taken place at the moment when the information has entered the Varaamokki.com service.

If the reservation is canceled no later than 28 days before the start of the rental period, the payment will be refunded minus the service fee according to section 5. If the service fee according to section 5. is less than 95 euros, 95 euros will be deducted from the payment returned to the Customer.

If the reservation is canceled later than 28 days before the start of the rental, the payment will not be refunded.

Changes and cancellations to the reservation must always be sent to Varaamokki.com Customer Service in writing. The cancellation is considered to have taken place at the moment when the information has entered the Varaamokki.com service.

If the customer has chosen the Non-refundable price for his reservation, the amount paid in advance will not be returned to the customer in the event of a cancellation. If the customer has reserved a Flexible price, the reservation can be canceled 7- 45 days before arrival, according to the terms of the price category. If the cancellation is made after the free cancellation period has expired, the payment for the reservation will not be refunded.

Changes to the booking time after confirmation of the booking are possible with the approval of the accommodation owner and Varaamokki.com and within the framework of the booking situation. In case of changes to the booking date, the payment and cancellation conditions remain in accordance with the original date, unless otherwise agreed in writing.

Changes to the time may also change the rental price, this is determined by the price set by the accommodation's owner. The price difference to a lower price will not be refunded. In addition, Varaamökki.com charges a 50 EUR service fee for all changes to the booking date.

We recommend travel insurance to our customers for possible exceptional situations and cases. The Varaamokki.com service has no obligation to accept a cancellation based on a medical certificate or something similar.

The Owner and/or Varaamokki.com has the right to cancel the reservation in case of force majeure or if the Customer has not complied with the reservation conditions. If the cancellation occurs because the Customer has not followed the reservation conditions, the Customer is obliged to pay the full price of the reservation.

The Owner and / or Varaamokki.com also has the right to suspend the reservation in the middle of the reservation period for reasons attributable to the Customer and / or guests, if the Customer and / or guests are guilty of disorderly conduct or significant violations of the accommodation´s rules, or the Owner otherwise has a justified reason to suspect that persons or property are in danger.

Disruption refers to, among other things, noise caused by the Customer and / or guests, behavior that disturbs neighbors or others moving in the area, or other activities that endanger the Owner's property or the surrounding environment. Due to such an interruption, the Owner is not liable for compensation for the unused accommodation time.

After the contract is formed, Varaamokki.com has the right to increase and correspondingly decrease the price, if the taxes or other public charges affecting the price of the accommodation service change.

An incorrectly declared price does not bind Varaamokki.com or the Owner, if the price is so clearly incorrect that even the Customer should have understood that it was incorrect price information.

Finnish law applies to the reservation conditions. the Finnish version of the reservation conditions is binding on the parties and on which the rights and obligations of the contract are based.

Disagreements arising from the booking conditions will primarily be resolved through negotiations. If no agreement can be reached during the negotiations, the Customer, who is considered a consumer, can refer the matter to the Consumer Disputes Board (Kuluttajariitalautakunta). Before the matter is brought before the Consumer Disputes Board, the customer who is considered a consumer must contact Consumer Advice Services (Kuluttajaneuvonta). If the Consumer Disputes Board is not competent in the matter, or if the Customer, considered as a consumer, so wishes, disputes and disagreements will be finally settled in the Oulu District Court. For customers other than consumers, disputes are resolved in the Oulu district court.